Waimai Lo (She/Her)

Director of Client Operations, Zapnito

About Waimai Lo

A service-centric management professional with over 20 years’ experience driving continuous provision of top quality products / services for global organisations within digital, SaaS, media and adtech. Leading client operations at Zapnito ensuring a best-in-class customer experience, success and support.

Feel free to connect with me for any questions or further help with your Zapnito community requirements.    

Areas of Expertise

Advertising Digital Marketing Engagement SaaS Startups Strategy Web Technology

Intro Content

Customer Exclusive

Launching our NEW "Lunch n Learn" Sessions

Here is a short Welcome Video from Waimai Lo on our *new* "Lunch n Learn" sessions! Please watch the short clip to find out more on what we will be covering and how these sessions can help you. We hope you enjoy them!

Influencer Of

Recent Comments

Aug 30, 2022

@Sheetal Chavda Here is another short video published by the GoSquared team which I thought you might find helpful. 

Aug 30, 2022

Hi @Sheetal Chavda 
Here is the article on 'Curated Newsletters'. We will need to enable this feature for you so please email: support@zapnito.com once you are ready to proceed/set these up. 

Aug 30, 2022

Hi @Sheetal Chavda 
Great to see you today! Please find a short video on 'How-to' for Automated Messages. Hope it helps and do let me know if you have any questions. 

Aug 25, 2022

Hi @Robert Allen 

I hope you find this content helpful! We run these Customer Webinars on a quarterly schedule, we will make sure that we send you the invite to our next one in October 2022. 
Looking forward to seeing you there! 

Best, Wai

Aug 25, 2022

Hi @Emma Bird 

Here is the recording for the latest Customer Quarterly Webinar from July 2022 as discussed! Happy watching :)


Aug 25, 2022

HI @Emma Bird 
It was great to meet you this morning! As promised, here is the Events Noticeboard video introduction. In this Platform Updates Room, you will see various other articles on the latest releases along with the recorded Customer Quarterly Webinars. I'll tag you in the latest one I hosted with the team in July 2022. Hope this is helpful and let us know if you have any questions or feedback! 
Thanks so much
Wai :)

Aug 16, 2022

Hi @Alexis Welp @Chante Frazer it was great to meet you both this morning! Here is the article on Groups that I mentioned on our call - some exciting updates that will be coming this week :)

Aug 15, 2022

Here you go @Srinivas Gomatam - the full article for you to read if interested!