Latest Questions

Can we automatically subscribe a group of users to the Newsletter?

Zapnito Support Team on Jul 01, 2022 • 1 answer
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We can! Just reach out to support@zapnito.com with a list of users you would like subscribed to a Newsletter type and one of the Engineering Team can do this for y... Read more »
Alex Thompson on Jul 01, 2022
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What's the main difference between Newsletter types?

Zapnito Support Team on Jul 01, 2022 • 1 answer
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We have 4 different types of Newsletters. These can be turned on from Settings > Feature Settings which community admins have access ... Read more »
Alex Thompson on Jul 01, 2022
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How can I bulk upload users?

Zapnito Support Team on Jul 01, 2022 • 1 answer
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Bulk uploading users is really easy! Head to Settings > Users and click the upload users butt... Read more »
Alex Thompson on Jul 01, 2022
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How can I reorder my homepage?

Zapnito Support Team on Jun 10, 2022 • 1 answer
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Head to Settings > Homepage and reorder the widgets as you see fit. You can see the widget to drag each of the widgets around, and also have the option to toggle the widgets on & o... Read more »
Siân Legg on Jun 10, 2022
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Is it possible to remove the icons from the titles in the left hand user menu?

Zapnito Support Team on Jun 10, 2022 • 1 answer
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Yes this is possible - just reach out to support@zapnito.com and we can remove these for you. These icons are automatically generated by the Zapnito platform, although we have had clients in the past requesting to remove these as it fits more with the look and feel of their communi... Read more »
Siân Legg on Jun 10, 2022
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Can I request a custom code snippet?

Zapnito Support Team on Jun 10, 2022 • 1 answer
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Absolutely! We have a variety of code snippets that you can add to your homepage to really bring it to li... Read more »
Siân Legg on Jun 10, 2022
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How can I lock a user from their account but still keep all their content?

Zapnito Support Team on May 20, 2022 • 1 answer
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In a case where a user is no longer part of the community or left the company, however you’d still like to keep all their content - you are able to lock them out of their account. ... Read more »
Siân Legg on May 20, 2022
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What do the different user statuses mean?

Zapnito Support Team on May 20, 2022 • 1 answer
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When heading to your users page, there are 3 different statuses. See below the difference between them: Unconfirmed - The user hasn’t confirmed their account or accepted their invitati... Read more »
Siân Legg on May 20, 2022
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What does the bell icon show on the community?

Zapnito Support Team on May 20, 2022 • 1 answer
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The bell icon in the community is where you can find all your unread notifications. These are from another user @mentioning you on the community, great for engaging with a comment or piece of conte... Read more »
Siân Legg on May 20, 2022
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What's the recommended image size for my profile picture, content poster image and Room poster?

Zapnito Support Team on May 16, 2022 • 1 answer
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Profile picture: Recommended picture size is 512px x 512px Poster image: Recommended picture size is 1120px x 497px Room poster: Recommended picture size is 1280px x 960px
Siân Legg on May 16, 2022
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How can I add more than 1 user to a Room at a time?

Zapnito Support Team on May 16, 2022 • 1 answer
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Manually inviting users to a room on a one-by-one basis can be time consuming. In the case you need to add more than 1 user to a Room at a time, there are two ways to do th... Read more »
Siân Legg on May 16, 2022
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How do I move a user from one group to another?

Zapnito Support Team on May 16, 2022 • 1 answer
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A user can be in more than one group at a time. If you'd like to add a user to a group, head to Settings > Groups and click into the Group you'd like to ed... Read more »
Siân Legg on May 16, 2022
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How can I manage my Digest Newsletter?

Zapnito on May 06, 2022 • 1 answer
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The Digest is a feature that enables users to stay up to date with the content and conversations that matter most to them. It allows them to ‘watch’ the channels and rooms they are most interested in, and be notified by email about new content and conversations at a frequency of their choosi... Read more »
Siân Legg on May 06, 2022
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Can I edit the copy in Room invitations?

Zapnito on May 06, 2022 • 1 answer
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The Room invitation email is hard coded and cannot be customised. We have a standard copy which we use across all Room invitations, regardless of their accessibility (Open, Private or Secret).
Siân Legg on May 06, 2022
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How can I view all highlighted content?

Zapnito on May 06, 2022 • 1 answer
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To view all highlighted content, just head to your community URL and add '/highlights'. Here you'll be able to see how the order of highlights appears in your Highlights Newsletter, with the most recent highlighted piece appearing first.
Siân Legg on May 06, 2022
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Is it possible to add a poster image for a Document?

Zapnito Support Team on Apr 29, 2022 • 1 answer
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Poster images can be added to posts only, we recommend highlighting posts on your homepage if using the Content Hero widget!
Siân Legg on Apr 29, 2022
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How can I turn on Room and content notifications?

Zapnito Support Team on Apr 29, 2022 • 1 answer
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You have the option to receive content notifications for all new content published to the community, so you can stay up to date with the latest information. Head to your profile > Account Settings > Notification Preferences > Content Notifications to toggle these ... Read more »
Siân Legg on Apr 29, 2022
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How many attendees can display on the Event show page at once?

Zapnito Support Team on Apr 29, 2022 • 1 answer
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We have released a small improvement and the Event show page now shows up to 100 attendees! A great way to network with others in your community leading up to the eve... Read more »
Siân Legg on Apr 29, 2022
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What is the best option if we want to develop a webinar/ virtual conference (live stream) embedded and stream it live on a Zapnito platform? The virtual conference would have external speakers and we would have up to 500 delegates.

Zurine Alonso on Apr 28, 2022 • 1 answer
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Hey Zurine, thank you for the great question :) If you're looking to live stream onto the homepage, you first need to hold your video call on a separate platform such as Zoom or Microsoft Teams. You then need to set up an RTMP encoder in order to embed this live video on your communi... Read more »
Siân Legg on Apr 29, 2022
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Can you @profiles of people mentioned in your conversation, question or post?

Adam Smallman on Apr 27, 2021 • 1 answer
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Hey Adam, thanks for your question! It is possible to add @mentions in content, group conversations, room conversations, and content commen... Read more »
Siân Legg on Apr 29, 2022
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What are the image dimensions/crops across Zapnito

Joe Leonard on Jun 22, 2020 • 1 answer
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Hi Joe, We have a post on all the different image size requirements here https://community.zapnito.com/posts/the-right-image-dimensions. Please let us know if there's any further information it would be helpful to include?
Laura Templer on Jul 14, 2020
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What is the difference between Zapnito’s video panel discussions and a webinar embedded inside or outside Zapnito?

Laura Templer on Mar 23, 2020 • 1 answer
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This is a really good question and one that is coming up a lot. Zapnito video panels are setup for having 1:1, 1:2 or up to 20 experts on a call discussing topi... Read more »
Charles Thiede on Mar 24, 2020
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How can Zapnito help my company drive revenue?

Martin Delahunty on Jul 22, 2019 • 1 answer
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Zapnito offers a wide range of revenue-generating opportunities, including single and multi-sponsorship models, native and display multimedia advertising, and ecommerce and subscription access to online courses, with new revenue opportunities being developed all the time. As Zapnito is far more cost-efficient than building a new product in-house, we also help our customers save mon... Read more »
Steve Thompson on Jul 22, 2019
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Do I need to know how to code to set up a Zapnito site?

Victor Lanckriet on Jul 18, 2019 • 1 answer
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No. The Zapnito development team will sort out all the tech for y... Read more »
Matt Hall on Jul 18, 2019
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How long does it take to set up a Zapnito site?

Sophie Upton on Jul 16, 2019 • 1 answer
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The great thing about starting a community using the Zapnito platform is that you can get up and running really quickly. We can set you up with a URL straight away and then with a little bit of training you can start building and populating the site with conte... Read more »
Max Inchcoombe on Jul 16, 2019
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