FAQ

New Release: Tags

We have released tags! Learn more about what they are and how you can implement them in your community.
New Release: Tags

Tags, what are they?

Tags are URLs that can be added to the top of content to allow users to be directed to specific locations, or find useful information about the topic being discussed. Tags can be external, linking to content from outside the community, or internal, linking to content from within the community.

You may wonder how tags differ from badges. Badges are text labels that are added to content for a number of different reasons. These allow community managers to create specific categories that, when clicked on, group together content that has been associated with a specific badge. To read more about badges and their different use cases, please refer to this article.

Tags, on the other hand, are not used to group content. Moreover, they can be associated with a parent tag. A ‘parent tag’ is a wider category within which tags can exist. In the example below, ‘Companies’ is the parent tag and ‘Google Inc.’ is the tag within this parent tag.

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How can I add tags to content in my online community?

The tagging management system currently works via an API. This means that, for the time being, it is not possible for community administrators to create, edit and remove tags. To create these, we would therefore need you to send us a set of tags that you would like to add to content in your community. 
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The document that you share with us should contain three columns per tag:
  • Parent tag
  • Tag
  • URL.     This URL is where users will be taken to when they click on the tag.
Once you are satisfied with the document, which should be written in an Excel format, or shared with us via Google Sheets, please send it over to support@zapnito.com. We will create the tags for you.
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If you have any questions, don't hesitate to get in touch with us at support@zapnito.com