After the webinar: so what happens next

Before, webinars and online events were becoming an increasingly important part of the marketing and product mix. Now, they are everywhere.

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The past few months have seen numerous in-person events switch to an online format. More often than not, it takes the form of a video livestream or webinar. Salesforce’s World Tour Sydney 2020 was brought entirely online. Workday’s internal sales meeting (with 3,000 participants) is now an online-only program. Then there are more novel approaches, like Art Basel Hong Kong setting up digital ‘viewing rooms’ for the artwork.

Before, webinars and online events were becoming an increasingly important part of the marketing and product mix. 

Now, they are everywhere. 

As I write the first draft of this, I am literally on a webinar about webinars.

The potential of webinars
Can you recreate an event online and still achieve the same marketing and sales goals (like establishing thought leadership or generating leads and revenue)?

Some estimates place the revenue potential of a webinar at $20k per event. This might explain why, since March, I have been receiving more and more requests to attend webinars and virtual events - and, in-between looking after my 8-year-old and running a growing business, I’ve had just enough time for about one a week.

But something is missing. Our time is limited.

The attention problem
Webinar organizers are fighting for attendees’ attention not just against other webinars but against all of the other online and offline stuff crowding the attention span. This is why Live is just one component of delivering value.

The webinar is a point in time without the immersive and physical experience of an event.

Online event exhaustion
As events move to webinars and virtual events, we are now experiencing a saturation of invitations. Zoom fatigue is a real phenomenon, and the online meeting certainly brings fresh social challenges

The exhaustion may come from the volume of webinars coupled with slack pings, online yoga invitations and zoom happy hours. We can only spend so much time in a live world online.

Before March, 2020, I only had a few days every quarter when I could attend an in-person event. So I chose those wisely. I had some fear of missing out on those that I couldn’t attend - but rarely. But in April, without the usual physical restrictions, I ended up committing and attending too many webinars. I had to learn to pace myself and be more selective with my webinar attendance in May. 

I know I am not alone in this.

More pressure on organizers
This raises the stakes for event organizers. What I find is that a webinar is great to bring together a large group of people (say, from 100 to 50k) during a point in time to broadcast your expertise. 

But then the world continues and your webinar quickly becomes irrelevant. More so when you’re contending with notifications, email and instant messages during your webinar. Unlike in-person events where connections can be organically made and where collaboration happens in lobbies and break-out rooms, a webinar doesn’t have a ‘safe space’ for people to connect with their peers and industry experts.

At best, after a webinar, you may get a scattering of engagement around a post-webinar survey, or when you share a recording of the event. At worst, your attendees leave inspired and enlightened, only to find themselves caught back up in their busy lives and your knowledge-sharing is quickly forgotten. With your insights never implemented… to the detriment of the industry.

Finding the solution
So, what’s the answer? What should happen after the webinar to cut through all the noise in the market and ensure people action what you’ve discussed? Instead of going into the ether, your webinar must be the starting point, the catalyst, to a bigger movement. A community of people who are connected in the same place, to share ideas, experiences and advice. Where your webinar insights can lay the foundations to a knowledge hub and expert-driven network that raises the bar in your sector.

Beyond event tech
This goes beyond just event tech (that aims to recreate an in-person event experience as an online one) or social media (that isn’t well set-up for expert communities). It needs a unique solution that can be tailored to attendees’ needs and expectations. Where your webinar can be complemented by the community, as well as your in-person events when they eventually start again.

Getting started
Your webinar is just the tip of the iceberg when it comes to relationship-building and long-term engagement. To take it further, you must invest in a knowledge-sharing community that reflects your brand and continues discussions well beyond an hour-long webinar. This will unlock the true power (and goals) of a webinar. Connecting people with experts, improving knowledge, sharing best practice, and highlighting your brand and event as best-in-class.

Charles Thiede

CEO and Co-Founder, Zapnito Ltd.

My background is in technology, professional services and digital media. I co-founded Zapnito due to a number of related observations from my time in these sectors: 1) the social web is creating a huge amount of noise 2) expertise that brands have built up over decades is being drowned out and hidden from those that need it 3) these brands are therefore losing their audience to often undeserving and unhelpful sources, and 4) people are finding it harder to access the expertise that they truly value. I therefore decided to create Zapnito, a white-label platform to help trusted brands reclaim their audiences via expert-driven knowledge networks.


Go to the profile of Scott Jones
9 months ago

Another great insight, Charles. So much of this revolves around ongoing human engagement, which you and the team have emphasised previously.

Interactive, not didactic.

Go to the profile of Susanna Kempe
9 months ago

So well said Charles. This completely resonates. I think one of the challenges that event organisers have is a long ingrained culture of moving from one event to the next at speed. As soon as one event is over they are on to the next. Processes and profit share are all based on a productivity model where one event has a start and finish date. This idea of a knowledge sharing community with events as inflexion points requires a radical mind shift. Those who can make the intellectual and organisational leap will flourish. The others.... not so much.

Go to the profile of Mike Nevin
9 months ago

Charles - your comments resonate very much!  I started a community in 2002 - The Alliance Best Practice Community - Since then I have used a combination of Linkedin Groups and a website to help serve the community with knowledge, tools, networking and experience.  I look forward to sharing community building experiences with others in the Zapnito Community!  Mike

Go to the profile of Ubaydli Y. Ubaydli
7 months ago

well structured, to the point article. I enjoyed reading it.