A ‘pivot’ to privacy? Too little, too late Facebook

Mark Zuckerberg has revealed his vision for a ‘a privacy-focused messaging and social networking platform’. But where Facebook is concerned, is privacy and trust already long gone?

Mar 08, 2019
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On Wednesday (6 March) Mark Zuckerberg published a post on Facebook entitled, ‘A Privacy-Focused Vision for Social Networking’. To anyone who’s paid close attention to what Facebook have been doing over the last few years, this seems almost laughable.

For me, this quote from a piece in Wired sums it up pretty well:

“If there’s one choice that Facebook has made repeatedly over the past 15 years, it’s been to prioritize growth over privacy. Users were consistently encouraged to make more of their information public than they were comfortable with. The settings to make things public were always a bit easier to use than the ones to make things private. Data was collected that you didn’t have any idea was being collected and shared in ways you had no idea it was being shared.”

I wrote last week about the UK Parliament report which accused Facebook as ‘behaving like digital gangsters’. And there has been repeated and intense public scrutiny of the company both here and in the US in the wake of the Cambridge Analytica scandal in early 2018.

Of course, it seems highly likely that this ‘pivot’ to privacy has much to do with addressing these concerns. However, Zuckerberg also mentions in his post the change in public attitudes around how they want to share and connect, saying:

“Over the last 15 years, Facebook and Instagram have helped people connect with friends, communities, and interests in the digital equivalent of a town square. But people increasingly also want to connect privately in the digital equivalent of the living room.”

This is one thing on which we agree. However, I don’t agree that Facebook can be trusted to deliver what’s needed to create genuinely private spaces. When they launched Workplace, Facebook’s attempt at enterprise social networks, and big players started to use it, I was floored.

For one thing, there is a clear disconnect between how Facebook defines privacy and how advocates do. Facebook has generally focused on limiting the amount of information that the public or a government can access about an individual, while privacy experts have pushed for them to limit the amount of information that they collect and retain about their users.

Implementing end-to-end encryption will prevent Facebook from collecting data on the content of its users’ messages, but Zuckerberg hasn’t said they will change or limit collection of data about users on other fronts.

Zuckerberg loves his big claims. But I am skeptical on how many of his proposed moves towards privacy - for example, moving away from news feed, focusing on private messaging - will ultimately play out when looking at the company’s business model. Facebook relies on a steady stream of user data to feed their products and ad revenue. How will privacy balance up against these monetary concerns?

And there are other questions too, around the motives for the move.

“I strongly support consumer privacy when communicating online but this move is entirely a strategic play to use privacy as a competitive advantage & further lock-in Facebook as the dominant messaging platform,” tweeted Ashkan Soltani, a former chief technologist for the Federal Trade Commission. “While positioned as a privacy-friendly play, its timing suggests a competition play to head off any potential regulatory efforts to limit data sharing across services.”

As a side note, I am conscious that Facebook seems to get targeted a lot more than say, Google or Amazon. I think that’s partly because Facebook’s value does not hold a candle to Google and Amazon. While they should still come under scrutiny, those businesses have helped change our lives - for the better in most instances, I’d say.

I will say this - it’s good to know that social media companies are finally taking privacy more seriously. But ultimately, I just don’t trust Facebook to get it done.

Charles Thiede

CEO & Co-Founder, Zapnito

My background is in technology, professional services and digital media. I co-founded Zapnito due to a number of related observations from my time in these sectors: 1) the social web is creating a huge amount of noise 2) expertise that brands have built up over decades is being drowned out and hidden from those that need it 3) these brands are therefore losing their audience to often undeserving and unhelpful sources, and 4) people are finding it harder to access the expertise that they truly value. I therefore decided to create Zapnito, a white-label platform to help trusted brands reclaim their audiences via expert-driven knowledge networks.

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